Refund Policy Of Fajiweb Solutions
We are so sorry this is happening, and we hate to see you go; but we keep to our promise. So we give you 30days money back guarantee.IN FAJIWEB SOLUTIONS, WE ASK NO QUESTIONS. IF WE CAN’T SATISFY YOU, WE MAKE A REFUND ON ALL WEB HOSTING PLANS BUT EXCEPTION OF THE DOMAIN NAME AND ANY DOMAIN PROTECTION SERVICE(S) ASSOCIATED WITH THE DOMAIN
You may cancel your account at any time and receive a full refund (excluding any setup fees if there is any, and the domain name registrations fees incurred as earlier stated) if cancelled within our 30day money back guarantee period. Remember that over 90% web hosting companies provide 7days money back guarantee, but we make us 30days money back guarantee because we care for you.
We believe what make clients to normally ask for refund is when they are not satisfy with your services, and we have put everything in place to make sure our services are very satisfactory. In web hosting, what is considered as issues that make clients ask of refund is as follows:
(A) UPTIME: When a client discover that his or her website or server is not always up, may be the site or server is always down due to one reason or the other, and when the client complain about it, they never fix it or get back to the client.
(B) SUPPORT: When a client have issue with his or her website or server not been up, he or she complains and the hosting company claim that they will fix or get back to him or her, but they never do; and the client keep complaining at multiple times and still get same result. That client refund shall be granted because no hosting company want to spoil the work of any customer. But however, if what the client has been complaining about is out of the scope of web hosting, or if the hosting company is unable to recreate the issue the client is complaining about, then they won’t be able to provide appropriate support because they can’t recreate the issue from their end, and if such client ask for refund, it shall not be granted.
WHAT YOU NEED TO KNOW/DO BEFORE YOU CAN QUALIFY FOR A REFUND1. You must not be in a custom package of any sort; you must be on one of the pre-created packages by Fajiweb Solutions that is listed on our website www.fajiweb.com
2. You must cancel your account within the first 30 days of purchase. We cannot refund you any money until the cancellation request is made and completed
3. Refund is only available to first time customers or first time account. For example, if you have had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a first account with us and you open a second account, then request refund for the second account, it won't be granted.
4. Fajiweb Solutions does not give a refund for any account suspended for fraud, suspended for security bridge or violation of security polity or non-compliance to security notice. No refund is giving to an account that was use for spam or hacked or the account act is in violation of our terms and conditions.
5. If your hosting account carries free domain registration, before we refund the money, we will remove the money for the domain name, and if all the money you paid cannot cover the domain cost; then we are afraid we can't give you any refund.
6. If you cancel your account after 30days, you will receive no refund.
7. If you are in a monthly billing package, if you don't want to work with us again, you need to cancel your account/notify us before the 15day of your service with us, to avoid recurring monthly billing.
8. If you are in a yearly billing package, if you don't want to work with us again, you need to cancel your account/notify us before the 300day of your service with us, to avoid recurring billing.
9. We don't provide refund for dedicated and managed dedicated server.
10. We provide 30 day money back guarantee for web hosting, reseller hosting, email hosting and VPS after we have checked the server for abuse. If an abuse is found, no refund is given to you.
11. There is no automated process for the refund, most refunds are processed manually.
PLEASE MAKE NOTE OF THISIn Fajiweb Solutions, before you can ask for a refund, you must have used our services and not being satisfied. In web hosting industry, Satisfaction is judged base on uptime and support to the client; and before you can ask or qualify for a refund, you must have meet to the guidelines started above.
During refund, any administrative fees, bank charges, install fees for custom software and custom services purchases will be deduced from the amount we are to refund to you; this is because we don't control those medium.
Fajiweb Solutions care for you and we will always be ready to render any form of assists that we can to make you happy
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